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Here are frequently asked questions and their answers:

How does Admin Kit keep the backup data?

Admin Kit doesn’t store the backup data per se. It just automates the site backup according to the schedule and only holds the backup URL. The products (Jira and Confluence) keep the actual backup data.

Are installed app data on the site included in the backup?

Most likely, yes; however, it depends on how the apps are implemented. So we highly recommend reaching out to the app vendor to ask if your app data is restorable with the product backup.

Can I automate the backup download as well with Admin Kit?

No, unfortunately you can not. The feature request is tracked at https://labs-support.atlassian.net/browse/AKIT-4, but it will not be available in the foreseeable future. It is recommended for sure to download backups if possible. To do so, use the bash scripts listed below:

  • Backup script for Jira Cloud

  • Backup script for Confluence Cloud

How can I proceed the backup restoration?

As the restoration scenario varies depending on the site usage, you maybe want to reach out to https://support.atlassian.com/contact/.

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