FAQs

Here are frequently asked questions and answers:

How does Admin Kit keep the backup data?

Admin Kit doesn’t store the backup data per se. It just automates the site backup according to the schedule and only holds the backup URL. The products (Jira and Confluence) keep the actual backup data. For more details, refer to the product documents:

• Jira: export data - file sizes are N/A (not available) due to the product constraint

• Confluence: create a site backup

How long the backup data be available?

The backup link will be available for:

• Jira: 14 days

• Confluence: 7 days

Note that Admin Kit may not run backups if you manually run a site backup because the backup is limited to once every 48 hours.

Are installed app data on the site included in the backup?

Most likely, yes; however, it depends on how the add-on apps are implemented. So we highly recommend reaching out to the app vendor to ask whether your app data is restorable with the product backup.

Can I automate the backup download as well with Admin Kit?

No, unfortunately you can not. The feature request is tracked at https://labs-support.atlassian.net/browse/AKIT-4, but it will not be available in the foreseeable future. It is recommended for sure to download backups if possible. To do so, consider going with https://bitbucket.org/atlassianlabs/automatic-cloud-backup/src/master/.

How can I proceed with the backup restoration?

As the restoration scenario varies depending on the site usage, you maybe want to reach out to Atlassian Community. To understand better, refer to the relevant documents:

• Jira: import data

• Confluence: import content

Can I specify what time of day to run backups?

No, you can’t. Admin Kit schedules to run the backup task twice a week. For the sake of load balance, it’s designed to run periodically but with a bit of random noise. The underlying technology is a scheduled trigger provided by Atlassian.

What range of IP addresses should I add to IP Allowlisting?

Good point. Refer to https://labs-support.atlassian.net/wiki/spaces/AK1/pages/196945/Getting+Started+-+Backup+Automation#%F0%9F%9B%82-IP-Allowlisting for more details.

Got an installation issue

The issue has been resolved. If you still cannot see the Admin Kit menu with the latest version, reach out to Technical Support via https://labs-support.atlassian.net/servicedesk/customer/portal/1.