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How to raise a support ticket

The apps are created based on the feedback from admins contacting Atlassian Support; however, we might not be able to fix bugs promptly as there's no dedicated maintainer.

https://labs-support.atlassian.net/servicedesk/customer/portal/1

How to retrieve app logs

Refer to https://developer.atlassian.com/platform/forge/access-production-logs/ for details. By design, even the app developers don't have access to any stored data unless you explicitly provide the app log.